Customer Support

Customer Support

Please contact Customer Support if you have any inquiries.

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    What is the Family Lounge?

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    The Family Lounge offers a relaxing space for guests.
    It features a scenic ocean-view lounge and a colorful children's play area.
    - Operating Hours: 07:00 - 22:00 (Closed for maintenance from 12:00 - 13:00)
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    Is it possible to rent a baby bottle sterilizer?

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    We do not rent baby bottle sterilizers.
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    What kind of rental items are available for infants (babies)?

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     The available rental items include baby cribs (Nuna Sena), baby bathtubs, strollers (Rian Gram Plus, portable), child step stools, bed guards, and bottle sterilizers. Rentals are subject to availability and condition, so please request in advance or at check-in. Upon request at check-in, the items will be delivered to your room. Baby amenities are available for purchase at check-in. (The brand of baby amenities may change depending on hotel circumstances.)
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    Is it possible to rent devices such as humidifiers and air purifiers?

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    Air purifiers, dehumidifiers, fans, humidifiers, irons, radiators, umbrellas, USB chargers, and adapters are available for rental.
    For all rental items, we check the remaining quantity and inform you.
    In the case of transformers (1EA) and wheelchairs (2EA), there are not many in stock.
    Please understand that even if you make a reservation in advance, rental may be difficult depending on the preservation condition.
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    What time is check-in and check-out?

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    Check-in is at 3pm, check-out is at 11am.
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    Is early check-in/late check-out possible?

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    Early check-in: It may vary depending on room conditions on the day of check-in. Please contact the hotel's main number at 064–801–5555 on the day of check-in to check availability. Additional charges may apply depending on the time.
    Late check-out: Subject to room conditions on the day of check-out. Please contact Guest Service on the day of check-out to check availability and additional costs may apply depending on the time.
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    What are the occupancy standards?

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    Deluxe rooms (king and twin) can accommodate up to 2 adults, family twins can accommodate up to 3 adults, and club suites can accommodate up to 4 adults.
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    Are pets allowed?

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    Pets are not allowed, except for service and guide dogs.
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    How can I apply for rental items?

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    Please leave a message in the reservation request or call the hotel's main number at 064-801-5555 and speak to the reservation manager. We will help you determine the availability of rental items and provide reservation information.
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    What is the general outlook?

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    Excluding the ocean view, the view includes the mountain, parking lot, hotel, etc.
    As the view from each room is different, we will inform you of the exact view upon check-in.