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Customer Service

Please contact Customer Service if you have any inquiries.

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    Is it possible to rent a baby bottle sterilizer?

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    We do not rent baby bottle sterilizers.
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    What kind of rental items are available for infants (babies)?

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    Rental items include baby crib (Nyunasena), baby bathtub, stroller (Lian Gram Plus, portable),
    We rent baby amenities, baby step stools, bed guards, and baby bottle sterilizers.
    Rental items are rented after checking their condition and remaining quantity.
    Therefore, please make a request in advance when making a reservation or upon check-in.
    Baby amenities include baby wash & shampoo, and body lotion from the brand Daumpa.
    You can ask the staff when checking in to have it delivered to your room.
    (Children's amenity brands may vary depending on hotel conditions.)
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    Is it possible to rent devices such as humidifiers and air purifiers?

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    Air purifiers, dehumidifiers, fans, humidifiers, irons, radiators, umbrellas, USB chargers, and adapters are available for rental.
    For all rental items, we check the remaining quantity and inform you.
    In the case of transformers (1EA) and wheelchairs (2EA), there are not many in stock.
    Please understand that even if you make a reservation in advance, rental may be difficult depending on the preservation condition.
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    What time is check-in and check-out?

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    Check-in is at 3pm, check-out is at 11am.
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    Is early check-in/late check-out possible?

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    Early check-in: It may vary depending on room conditions on the day of check-in. Please contact the hotel's main number at 064–801–5555 on the day of check-in to check availability. Additional charges may apply depending on the time.
    Late check-out: Subject to room conditions on the day of check-out. Please contact Guest Service on the day of check-out to check availability and additional costs may apply depending on the time.
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    What are the occupancy standards?

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    Deluxe rooms (king and twin) can accommodate up to 2 adults, family twins can accommodate up to 3 adults, and club suites can accommodate up to 4 adults.
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    Are pets allowed?

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    Please understand that pets are not allowed.
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    How can I apply for rental items?

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    Please leave a message in the reservation request or call the hotel's main number at 064-801-5555 and speak to the reservation manager. We will help you determine the availability of rental items and provide reservation information.
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    Are bathroom amenities for children provided?

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    We provide baby shampoo, body wash, and lotion made by Sanosan.
    If you ask the staff when checking in, we will deliver it to your room.
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    What is the general outlook?

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    Excluding the ocean view, the view includes the mountain, parking lot, hotel, etc.
    As the view from each room is different, we will inform you of the exact view upon check-in.